Question 1

Do you travel? How far?

Accepted Answer

We absolutely travel. We aren’t called Mobile Escape Room Texas for nothing! We currently restrict our range to within 400 miles of San Antonio, which allows us to serve Dallas, Ft. Worth, Austin, San Marcos, New Braunfels, Corpus Christi, Houston, and everywhere in between!

Question 2

Have a question we didn’t answer yet?

Accepted Answer

Feel free to contact us anytime! Give us a call or shoot us an email and we would love to answer any and all the questions you may have!

Question 3

What payment options do you offer?

Accepted Answer

We offer a range of convenient payment options to meet our clients’ needs. These include Zelle, credit and debit cards (with a 3% processing fee), ACH bank transfers, and checks. If you have specific requests for alternative payment methods, please reach out to our booking specialist before submitting your booking form to discuss available options.

Question 4

Do you accept purchase orders?

Accepted Answer

Yes, we accept purchase orders, but it’s essential that you notify us and receive approval in advance, prior to submitting the booking form. This ensures smooth processing and helps us meet your event requirements.

Question 5

What kind of deposit do you require?

Accepted Answer

To secure your event date, we require a 50% deposit at the time of booking. The remaining balance is due on the day of the event. This deposit confirms your reservation and allows us to prepare our resources to provide a great experience for your event.

Question 6

What is booking insurance?

Accepted Answer

Booking insurance is an optional service, costing 10% of the total event price, that allows for a refund of your deposit if you need to cancel up to 72 hours before your event. This flexibility can offer peace of mind in case of unexpected changes.

Question 7

What is your cancellation policy?

Accepted Answer

Please note that deposits are final and non-refundable. If you have concerns about needing to cancel, we recommend opting for our booking insurance for added flexibility.

Question 8

Where are we based out of?

Accepted Answer

Our home base is located at 8015 Bandera Rd, San Antonio, TX 78250. This location serves as our main operating center, where we coordinate all event setups and manage our mobile facilities.

Question 9

How is travel cost calculated?

Accepted Answer

Travel costs are calculated at a rate of $2 per mile, covering the round trip from our base at 8015 Bandera Rd. This ensures that we can bring our facilities and services to you while covering transportation expenses.

Question 10

Is there a setup fee?

Accepted Answer

Yes, there is a flat delivery charge of $80 for events located within a 20-mile radius of our home base. For events farther away, additional travel costs may apply, as calculated per our standard travel rate.

Question 11

How early do we arrive for events?

Accepted Answer

Typically, our team arrives 30 to 60 minutes before the event start time. This allows us to set up efficiently, test equipment, and make any final adjustments to ensure everything runs smoothly from the moment guests arrive.

Question 12

What if we need early setup?

Accepted Answer

If your event requires an earlier setup time, we can accommodate this at a rate of $95 per hour. Early setup allows us to be fully prepared before the main event, meeting any special setup requests you may have.

Question 13

Do your facilities come with attendants?

Accepted Answer

Most of our facilities come with attendants included, but not all do. Attendants are provided to ensure safety, assist guests, and enhance the event experience. Facilities that include attendants are: Mobile Escape Room, Mobile Axe Throwing, 360 Photo Booth, Hang Bar Challenge, and Foam Parties.

Question 14

How much to add additional attendants?

Accepted Answer

Additional attendants are available at $20 per hour, per attendant. This can be beneficial for larger events or if you desire extra support to manage crowds and maintain a great experience for all guests.

Question 15

Do you offer pay-to-play options?

Accepted Answer

We currently do not offer pay-to-play options. All event pricing is determined in advance as part of the booking process.

Question 16

Can your staff accept money or tickets to play?

Accepted Answer

Our staff does not handle cash transactions on site; however, we can accept tickets or wristbands as entry tokens for activities. This allows for a smooth guest experience and flexible entry methods.

Question 17

What do you recommend we charge for each facility?

Accepted Answer

Pricing per facility is entirely up to you and can vary depending on your event and audience. Typically, charges range between $1 to $10 per person for each facility, allowing you to set a fair price that aligns with the nature of your event.

FAQ

Frequently asked questions